Cancellation policy

Some items in our store can be bought as a subscription. This policy explains how subscriptions work, and how to change or cancel one.

How subscriptions work

When you subscribe, you receive repeat deliveries at the frequency shown on the product — currently every month — at 10% off the one-time price. Your payment details are stored securely by Shopify, and we charge that card automatically for each delivery. Subscriptions continue until you cancel them.

We email you three days before every charge, telling you what is coming and what it will cost, so nothing arrives unannounced.

Changing or cancelling

You can change or cancel your subscription at any time, yourself, at thelentilhub.com/apps/subscriptions. Sign in with the email address you used to order. From there you can:

  • skip a single delivery
  • pause the subscription for as long as you like, and resume when you are ready
  • change how much of each item you receive
  • add or remove items
  • update your shipping address
  • update the card you pay with
  • cancel the subscription

Changes take effect from your next delivery. Cancelling stops all future charges immediately; you are never charged a cancellation fee, and you do not need to contact us first. If you would rather we did it for you, email help@thelentilhub.com and we will take care of it.

If a payment fails

If we cannot charge your card, we will email you and try again over the following days. You can update your card at any time from the link in that email or from your subscription page. If we still cannot take payment after several attempts, we will pause your subscription rather than keep trying, and no further charges will be made until you resume it.

Prices and shipping

The price you pay per item is fixed when you subscribe and does not change if our list prices go up later. Shipping is charged at the rate quoted when you subscribed and stays the same for each delivery. Orders of $65 or more ship free.

Returns

See our returns policy for returns and refunds on individual deliveries.

Questions

Email help@thelentilhub.com and a person will reply.